Any bookings are subject to the terms and conditions set out below. In making a booking with Horsez on Wheelz Horse Transport the client confirms that they are the owner of the horse in transit and accepts these terms and conditions or are the authorised to accept these on behalf of the owner.
Horses and equipment travel at the client/owner’s risk. The client/owner is liable for your horse at all times and it is recommended that all horses should be fully insured by the owner for transport.
All horses being transported must have a legal passport. It is the law in the UK that all registered equines travel with their passport, it must be an original passport (copies are not permitted). In the circumstances that a horse does not match the passport or no passport is available on collection transport will be denied and the client/horse owner will still incur the quoted transport costs
30 minutes of loading time is included, any time thereafter will incur additional costs at £15 per every 30 minutes. After an hour, Horsez on Wheelz Horse Transport reserves the right to refuse transport if we have other horses on board or to collect. The owner will still be liable for 70% of the transport cost. We reserve the right to not travel after 2 hours of attempted loading and the transport cost is still payable in full by the client, however a reduced charge can be negotiated for a later date.
Horsez on Wheelz Horse Transport will not be held responsible for hold ups during transport (such as traffic etc…) We endeavour to deliver all horses on time, but sometimes due to unforeseen circumstances it could be later than agreed. In the event of extreme circumstances, such as weather preventing safe transit for example, we will use our best judgement which may require having to stop/stable horse until safe to continue the journey.
If any additional charges are incurred such as vet, stabling etc… that arise and are not included within your quoted price the client/horse owner is responsible to pay for these. While we will endeavour to contact you if we are unable to reach you and emergency vet attention is needed we reserve the right to obtain vets advice if this is deemed necessary.
The necessary repair of any damage made to the horsebox by the horse during transit/loading would be charged to the client/owner. The client/owner is welcome to inspect the vehicle in advance of any journey.
All horses must be fit, healthy and sound to travel, unless travelling to the vets. We reserve the right to refuse transport if we think the horse is not in this condition to travel. The owner will still be responsible for the quoted transport costs.
Any horse providing dangerous to load or travel will be offloaded or refused transport and the quoted transport costs will still be required in full.
Horsez on Wheelz Horse Transport reserves the right to refuse transport of a horse. Horses displaying any clinical signs of infectious disease or illness will be refused transit and the quoted transport costs will still be payable by the client/horse owner
A non-refundable deposit of £45 or 25% (whichever is greater) will be taken at the time of booking.
by making a booking, the client/horse owner accepts the above terms and conditions.
